Whether you’re looking for property for sale in London area or property for rent, Diamond Locations makes searching easy.

Complaint procedures

Diamond Locations complaint process has been designed to be efficiently and swiftly to be dealt with.

1 – If you have a complaint, please speak to the negotiator

2 – If by speaking to the negotiator you are still not happy with the outcome, Please speak to the office manager.

3 – If you are still not happy with the outcome, please write an official complaint letter to our offices or email us on info@diamondlocations.co.uk. Your complaint will be reviewed within 5 working days and you will receive a response with a final decision within 28 working days.

4 – If you are still not happy with the response, depending on the nature of your complaint, you can write directly to the Property Ombudsman. Please note you will need to raise a complaint with them directly once you have followed our complaint procedure above.