Diamond Locations complaint process has been designed to be efficiently and swiftly to be dealt with.
1 – If you have a complaint, please speak to the negotiator
2- If by speaking to the negotiator you are still not happy with the outcome, Please speak to the office manager
3- If you are still not happy with the outcome, please write an official complaint letter to our offices or email us on firstname.lastname@example.org
. Your complaint will be reviewed within 5 working days and you will receive a response with a final decision withing 28 working days.
4 – If you are still not happy with the response, depending on the nature of your complaint, you can write directly to the Property Ombudsman. Please note you will need to raise a complaint with them directly once you have followed our complaint procedure above.